Frequently Asked Questions

  • How do I purchase SOURCE?

    To purchase SOURCE Hydropanels, click here here to reach one of our sales representatives.

    For large projects, our Water Purchase Agreements let you purchase SOURCE Water by your needed volume without the upfront expense of Hydropanels. 

  • How does SOURCE get installed?

    Your Zero Mass Water sales representative or one of our SOURCE Certified Installation partners will work with you to complete a site survey, providing key information for your installation. On installation day, your Hydropanels will be mounted and connected to a dispensing method of your choice.

  • What are my configuration options?

    SOURCE Fields are configured in three ways:

    1. Centralized dispensing from a single array 

    2. Distributed dispensing from a single array 

    3. Distributed dispensing from multiple arrays


  • Does SOURCE work at most humidity levels?

    SOURCE produces water in communities with a wide range of climates. Our array at the Zero Mass Water headquarters in Tempe, Arizona makes water year-long despite low relative humidity. The Phoenix-Metro area can get below 5% relative humidity in the summer, and SOURCE still produces water in these incredibly dry conditions.

  • What is the lifespan?

    Your SOURCE Hydropanels have a 15-year life at which point we recommend a detailed service. We expect at that point, some internal parts will need repair or replacement. Your local Certified SOURCE Installer will work with you to make sure this service is taken care of and you always have access to your perfected water.

  • What if I have any issues with my SOURCE?

    On your installation day, you will be given the contact information for your service support team. We offer service in-house and also work with your local Certified SOURCE Installer partners to make sure your array receives immediate attention should it need any servicing. If for any reason you need assistance from us directly, you can reach us at (480)-626-7437 or toll free +1-855-796-9283.

  • How much maintenance does SOURCE require?

    SOURCE is low-maintenance, like any standard appliance. It requires the air filter and polishing cartridge to be changed once annually & the mineral cartridge once every 5 years. You can do the maintenance yourself or your local Certified SOURCE Installer can come out and provide the service for you.

  • Will pollution in the air make its way into my water?

    SOURCE has two steps in its water production process that keep any pollution in the air from getting into your water. First, the built-in air filter keeps particulates and other debris from finding their way into the Hydropanel. Second, because our special materials only attract water molecules, the water produced is pure, similar to distilled- leaving anything else in the air behind. This pure, liquid is mineralized with calcium and magnesium and kept clean through an integrated sterilization system.

  • Does SOURCE purify and filter the water it produces?

    SOURCE Water starts pure and is made better through mineralization, unlike most water which starts dirty and has to be cleaned. To protect SOURCE Water quality, the Hydropanels filter the air before it passes through the system and water is kept clean with ozonation.

  • What regulatory standards does SOURCE Water meet?

    SOURCE meets and exceeds the FDA & EPA requirements for drinking water as well as the local standards at SOURCE installations worldwide.

  • How is SOURCE different than a dehumidifier?

    Dehumidifiers connect to the electric grid and most often rely on active condensation using cooling coils or a refrigerant to extract moisture from the air. This process is energy-intensive and results in water that is not safe to consume. SOURCE is off-grid, using solar energy to raise the dewpoint inside the Hydropanels, driving passive condensation resulting in high-quality water that is pure similar to distilled. While both technologies make water from moisture in the air, SOURCE Hydropanels make high-quality drinking water without connecting to external power.

  • Will a large number of Hydropanels dry out the environment?

    No! In fact, our scientists have calculated it would take at least 70,000 Hydropanels per person on earth to begin to make an impact.

  • Where is Zero Mass Water based?

    Zero Mass Water is headquartered in Tempe, Arizona.

  • How can I join the Zero Mass Water team?

    We are always looking for innovative leaders to join our team. If you're passionate about bringing water to every person in every place, please email contact@zeromasswater.com with your cover letter and resume and the area of work you’d be interested in on the subject line. We’ll be sure to pass along to the appropriate Zero Mass Water party.

  • How can I become a distributor?

    Please visit www.zeromasswater.com/global and complete the form at the bottom of the page.

  • Can I invest in your company?

    At this time, Zero Mass Water is not looking for investors.